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How do I use the phone card(s) I have purchased?
Why do you call me to verify my order?
How do I know which card right for me?
What forms of payment do you accept for online purchases?
Can I use your phone cards from anywhere?
Why are the rates different when calling a cell phone?
Is my online transaction secure?
How can I buy wholesale quantities of MegaPrepaid.com phone cards?
Is there a return/exchange policy?
Will my phone card ever expire?
How do I retrieve my lost password?
I lost my access number and PIN number. How do I retrieve it?
How do I enable cookies
on my computer so that I can make a purchase?
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How do I use the phone card(s)
I have purchased? back
to top |
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Once you have completed
your purchase and your account has been
confirmed by a MegaPrepaid.com representative,
you will receive your products and instructions
for using your products via email. If you
have placed an order and have not received
your order items, please contact
our support team. |
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please note: If you
are a new customer, you may be called by
our customer support team to verify your
order. |
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| Why do you call me to verify
my order? back
to top |
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Confirming your order is
our way of protecting shoppers like yourself
against credit card fraud. Our customer
service representatives inspect and verify
all new orders to guarantee your online
security and the safety of your information
online. All fraudulent orders are reported
to the appropriate authorities. |
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| How do I know which card
is right for me? back
to top |
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We offer calling cards to
all countries. To determine which card
is right for you, use our phone card search
box to select the country you will be calling
from and the destination to which you will
be calling.
Connection fee cards: Usually offer lower rates,
but charge you a connection fee every time you call.
These cards offer more minutes and are better for longer
conversations.
No connection fee cards: is usually a better choice
for shorter, more frequent phone calls to a certain destination.
Please note that if you are calling to cellular phones,
choose a card that highlights the cellular rates on the
phone card product page. Also, note that some of our
cards offer discounted rates to certain major cities
within a country. |
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| What forms of payment do
you accept for online purchases? back
to top |
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MegaPrepaid.com accepts
MasterCard, and Visa. If you do not have
a credit card, you can make purchases by
sending a check or money order to the address
listed below: |
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Mega Prepaid, Inc.
4630 S. Kirkman Road - #231
Orlando, FL, 32811 |
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Please be sure to include
your name, address, phone number, email
address and the name of the card that you
would like to order. If your order is under
$40 please include the $3 processing fee. |
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| Can I use your phone cards
from anywhere? back
to top |
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We offer products that allow
you to call to any country in the world
from any phone in the United States and
Canada. Please note that some hotels and
conference centers charge high rates to
use phone lines, regardless of the calling
card rate. |
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| Why are the rates different
when calling a cell phone? back
to top |
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In most international countries,
a surcharge is applied when calling to
cellular phones. We incur additional charges
when connecting your call and this additional
charge results in rate increases. |
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| Is my online transaction
secure? back
to top |
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Yes. All online transactions
are handled with the industry standard
128-bit SSL encryption. This security ensures
that your credit card information is kept
confidential and your transaction details
remain secure. |
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| How can I become a distributor
of your products back
to top |
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We offer distributors a
way to sell MegaPrepaid.com products online
or offline. Check out our product selection
and learn more about our Wholesale Services
Division by emailing wholesale@megaprepaid.com and
requesting more information about wholesale
rates. |
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| Is there a return/exchange
policy? back
to top |
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We will be happy to exchange
any unused phone card for a different phone
card of equal value. Non-phone card products
including Cellular Refill Cards are non-refundable. |
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| When will my phone card
expire? back
to top |
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The expiration dates on
our phone cards vary. On average, the phone
cards expire 180 days after first use.
Please be sure to check the detail page
of the specific phone card you purchased
for more information on expiration dates. |
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| I lost the password to
My Account. How do I retrieve it? back
to top |
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To retrieve your password,
go to the Forgot
Password page. Your password will be
emailed to you immediately. |
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| I lost my access number
and PIN number. How do I retrieve it? back
to top |
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Go to the View
My Orders section in 'My Account'
and click on the order for which you
lost your access number and PIN. |
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| Do I need to enable
cookies on my computer in order to use MegaPrepaid.com? back
to top |
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Yes. The cookies function
must be enabled on your computer in order
for you to place an order on our website
To enable cookies on your computer using Internet Explorer
do the following:
- Go to Tools on the Toolbar at the top
of your screen
- Select Internet
Options
- Click on the
Security tab
- Select Default
Level
- Should automatically
default to "Medium" level
- Hit Apply
Cookies should then be enabled on your computer and you
should be able to proceed with your order. |
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| Go to our Online
Support Home Page |
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